At Cadillac, every vehicle we sell is backed by our Premium Care Program. The most comprehensive suite of owner benefits offered by any luxury automotive brand. From complimentary service and maintenance to regional roadside assistance and warranty for 4 years, the Cadillac Premium Care Program truly gives luxury owners everything they need.
Standard on all Cadillac vehicles, our complimentary service & maintenance is a fully transferrable program covering all requirements as per the scheduled maintenance program, detailed in the owner's guide.
Our roadside service ensures that, whatever happens, you always get back on your way as quickly as possible. In the event you're outside your country of residence and repairs can't be carried out on location, we'll arrange all accommodation and flights to ensure you reach your destination safely and with the utmost convenience.*
Your Cadillac warranty ensures that your post-purchase experience is just as pleasurable and worry-free as the Cadillac you buy.
Cadillac Free Maintenance:
What is Not Covered:
Current Maintenance Parts/Services:
Limited warranty applies:
When you selected your Cadillac, you stepped into the new standard of the world. You deserve the same level of excellence, precision and attention to detail from those who care for it. Get all that plus exciting offers from the Certified Service experts at your Cadillac dealer.
For outstanding vehicle maintenance services or to enjoy the exceptional benefits of the Premium Care Maintenance Program, visit your Cadillac dealer. The Certified Service experts are trained above and beyond, giving you access to technicians as advanced as the vehicles they service.
WHAT IS CERTIFIED PRE-OWNED?
Before a vehicle can become ‘Certified Pre-Owned’ and displayed for sale it must undergo a thorough certification process. First the vehicle's history is checked, including an odometer check and the completion of any outstanding recall work.
'Certified Pre-Owned' - Value Added Services
In addition to a high quality product, you will also receive a full range of value added services that give peace of mind to any purchase of our ‘Certified Pre-Owned’ cars.
This specialized service includes services comparable with new vehicles. 'Certified Pre-Owned' customers can enjoy peace of mind knowing that they have the professional help they need for virtually any motoring problem.
This includes practically all major mechanical and electrical components providing ‘Certified Pre-Owned’ customers with a comprehensive cover and the peace of mind that you expect with a new car purchase.
This ensures our customers are completely satisfied with their 'Certified Pre-Owned' purchase. While every effort is made during the 110+ point inspection and reconditioning to ensure we consistently deliver the highest standards, should you not be satisfied within 7days/1,000km of delivery, because of a technical or mechanical issue, you can exchange your vehicle for one of the same value or higher
This is our further commitment to quality and our customers' peace of mind. All ‘Certified Pre-Owned’ vehicles will receive one further inspection after 1,500km, at no additional cost.
To be ‘Certified Pre-Owned’, a vehicle must be:
It must include a comprehensive Customer Care package of:
Then, and only then, can it be displayed as ‘Certified Pre-Owned’
At Cadillac, we are constantly striving to offer you better and safer vehicles. That is why our engineers are always looking for new and improved ways to make each Cadillac the best it can be. And we are thrilled for each and every vehicle that makes its owner feel proud to have chosen Cadillac.
However, sometimes things do not go as expected. And if we ever do find any sort of imperfection in any of our vehicles, old or new, we will instantly endeavor to rectify the issue with as little impact as possible. we will use every effort to contact each and every owner of any recall affected vehicles.
Nevertheless, if you believe there is an issue with your vehicle, or you want to check if a recall has been announced on your model, please contact us as soon as possible. You can also visit the Global Recall Site* where you can enter your vehicle’s VIN number to see if your Cadillac has been affected.
Your satisfaction and goodwill are important to us and to Cadillac. We appreciate your time and support and apologize for any and all inconvenience caused. Please rest assured that our highly qualified technicians and engineers are working around the clock to keep you as happy and safe as you deserve.
*All Cadillac owners in the Middle East must contact their local dealership in the case that their vehicle is listed on the Global Recall Site.